Terms of service

Terms of Service

Last Updated: October 1, 2026

Welcome to our online store. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. General Information

This website is operated by Pehnawa by Fatima. Throughout the site, the terms “we,” “us,” and “our” refer to Pehnawa by Fatima.

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

2. Products and Product Information

We make every effort to display our products, colors, fabrics, sizes, embroidery, prints, and other details as accurately as possible.

However:

  • Product colors may appear slightly different depending on your device or screen settings.

  • Minor variations in fabric, embroidery, printing, or finishing may occur.

  • Product availability may change without prior notice.

  • We reserve the right to correct errors in product descriptions, pricing, or availability.

3. Prices

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify prices, discounts, promotions, or offers at any time.

If an obvious pricing error occurs, we reserve the right to cancel the affected order and refund any amount already paid.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept or decline an order for reasons including:

  • Product availability

  • Incorrect pricing or product information

  • Suspicious or fraudulent activity

  • Incorrect customer information

  • Delivery limitations

  • Other circumstances that prevent us from fulfilling the order

An order is considered confirmed once you receive an order confirmation from us.

5. Customer Information

You agree to provide accurate and complete information when placing an order, including:

  • Full name

  • Delivery address

  • Phone number

  • Email address

  • Payment information, where applicable

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Payment

We accept the payment methods made available during checkout.

Orders may be processed only after successful payment confirmation where advance payment is required.

We reserve the right to cancel an order if payment cannot be verified or if fraudulent activity is suspected.

7. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated processing and delivery timeframe displayed on the website.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect address or contact information

  • Unexpected logistical circumstances

  • Events outside our reasonable control

Estimated delivery times are not guaranteed unless specifically stated otherwise.

Once an order has been handed over to the courier, delivery is subject to the courier's handling and delivery procedures.

8. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, please contact us as soon as possible using the contact information provided on our website.

9. Returns and Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Customers should review that policy before placing an order.

Items may be ineligible for return or exchange if they have been:

  • Worn

  • Washed

  • Damaged

  • Altered

  • Used

  • Returned without required packaging or tags

Certain products may be non-returnable due to hygiene, customization, sale conditions, or other applicable restrictions.

10. Damaged or Incorrect Orders

If you receive an incorrect, defective, or damaged product, please contact us promptly after receiving your order.

We may request photographs or other information to verify the issue before providing a replacement, exchange, refund, or other appropriate resolution.

11. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, sales, or other special offers.

Unless otherwise stated:

  • Promotions cannot be combined with other offers.

  • Promotional offers are subject to availability.

  • We may modify or terminate a promotion at any time.

  • Promotional products may have different return or exchange conditions.

12. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Text

  • Designs

  • Videos

  • Website layout

  • Images

is owned by or licensed to Pehnawa by Fatima and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without our prior written permission.

13. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to our website, you agree that we may display and use that content for purposes related to our store, products, marketing, and customer experience.

You must not submit content that:

  • Is false or misleading

  • Violates another person's rights

  • Contains offensive or unlawful material

  • Contains malicious software

  • Is intended to impersonate another person or business

We reserve the right to remove content that violates these terms or is inappropriate for our website.

14. Third-Party Services

Our store may use third-party services such as payment providers, shipping companies, analytics providers, marketing platforms, or Shopify applications.

These third parties may have their own terms and privacy policies. We are not responsible for the policies or practices of third-party services outside our control.

15. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

We use customer information for purposes such as processing orders, arranging delivery, communicating with customers, providing customer support, and improving our services.

16. Prohibited Uses

You may not use our website or its content:

  • For any unlawful purpose

  • To commit or facilitate fraud

  • To violate applicable laws or regulations

  • To interfere with the security or operation of the website

  • To attempt unauthorized access to our systems

  • To collect or misuse other customers' personal information

  • To upload malicious software or harmful code

We reserve the right to restrict or terminate access to the website where necessary.

17. Disclaimer

We provide our website and services on an “as available” basis.

While we make reasonable efforts to keep information accurate and the website operational, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Pehnawa by Fatima will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to limit any rights that customers have under applicable consumer protection laws.

19. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection rights that may apply to your purchase.

Any dispute relating to these Terms or an order should first be addressed by contacting us so that we can attempt to resolve the matter directly.

20. Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact us through the contact information provided on our website.

Pehnawa by Fatima
Email: muhammadrabeet113@gmail.com
Phone/WhatsApp: +92-349-6709181

Thank you for shopping with Pehnawa by Fatima.