Shipping policy

Shipping Policy

Last Updated: October 1, 2026

Thank you for shopping with Pehnawa by Fatima. We aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, new collection launches, or other busy periods, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to inform you.

2. Delivery Within Pakistan

We currently deliver orders across Pakistan through available courier and delivery services.

Estimated delivery time is generally:

Major Cities: 2–5 business days
Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping, discounted shipping, or other shipping promotions from time to time. The terms of each promotion will be displayed at the time of the offer.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount to the courier upon delivery.

Customers are responsible for providing an accurate phone number and delivery address so that the courier can successfully complete the delivery.

Repeated refusal or failure to receive COD orders may result in restrictions on future COD orders.

5. Order Tracking

Where tracking information is available, we may provide the customer with a tracking number or tracking link after the order has been dispatched.

Customers can use the tracking information to monitor the progress of their shipment.

Tracking updates may take some time to appear after the parcel is handed over to the courier.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please carefully check your:

Full name
House/street address
City
Area
Postal code, where applicable
Phone number

We are not responsible for delays, failed deliveries, additional courier charges, or returned parcels resulting from incorrect or incomplete information provided by the customer.

7. Failed Delivery

If a courier attempts delivery but is unable to deliver the package because the customer is unavailable, the address is incorrect, or the customer refuses to receive the package, the courier may return the parcel to us.

Additional shipping charges may apply if the customer requests that a returned parcel be shipped again.

8. Delayed Deliveries

Although we work with delivery partners to ensure timely delivery, some delays may occur due to circumstances beyond our control, including:

Weather conditions
Public holidays
Courier operational issues
Road closures
Natural events
High-volume shopping periods
Incorrect customer information
Other unforeseen circumstances

We appreciate your patience in such situations.

9. Damaged Packages

If your package appears visibly damaged when delivered, please document the condition of the package and contact us as soon as possible.

For damaged or incorrect products, please contact us according to our Return & Refund Policy.

10. International Shipping

International shipping may be available for selected destinations.

International customers are responsible for any applicable customs duties, import taxes, clearance fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary considerably depending on the destination and customs processing.

11. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will try to accommodate the request if the order has not yet been dispatched. Once an order has been shipped, we may not be able to change the delivery address.